{"id":26045,"date":"2024-05-02T11:13:10","date_gmt":"2024-05-02T15:13:10","guid":{"rendered":"https:\/\/netfoundry.io\/?page_id=26045"},"modified":"2024-09-17T23:40:19","modified_gmt":"2024-09-18T03:40:19","slug":"support","status":"publish","type":"page","link":"https:\/\/netfoundry.io\/support\/","title":{"rendered":"Support"},"content":{"rendered":"\t\t
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NetFoundry, Developers of OpenZiti<\/a><\/div>\n\t\t<\/div>\n\t\t<\/div>\n\t\t<\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Support<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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NetFoundry Customer Success and Support\n<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Comprehensive Support and Expertise Focused on Launching Zero Trust Solutions.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Customer Service and Tech Support Offerings<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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24\/7 Support<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Availability<\/strong>
Round-the-clock support to address any issues or questions that arise at any time.<\/p>

Accessibility<\/strong>
Multiple channels, including phone, email, and live chat.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Dedicated Support Teams<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Account Managers<\/strong>
Assigned to provide personalized support and ensure customer satisfaction.<\/p>

Technical Account Managers<\/strong>
Offer technical guidance and proactive support to optimize network performance.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Comprehensive Onboarding<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Initial Setup Assistance<\/strong>
Help with the initial configuration and deployment of NetFoundry solutions.<\/p>

Training Sessions<\/strong>
Detailed training for customers to understand and maximize the use of NetFoundry\u2019s platform.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Knowledge Base and Documentation<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Extensive Resources<\/strong>
Access to a rich library of documentation, tutorials, and FAQs to assist with troubleshooting and learning.<\/p>

Step-by-Step Guides<\/strong>
Detailed guides to help with common configurations and tasks.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Community and Forums<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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User Community<\/strong>
Engage with other NetFoundry users to share experiences, solutions, and best practices.<\/p>

Forums<\/strong>
Participate in discussions and seek advice from NetFoundry experts and other users.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Proactive Monitoring and Alerts<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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System Monitoring<\/strong>
Continuous monitoring of network performance and security.<\/p>

Alerts and Notifications<\/strong>
Immediate notifications of any potential issues or anomalies detected.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Professional Services<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Consulting Services<\/strong>
Expert consulting to help with custom implementations and complex configurations.<\/p>

Managed Services<\/strong>
Option for fully managed services where NetFoundry handles the complete setup, maintenance, and management of the network.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Regular Updates and Improvements<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Software Updates<\/strong>
Regular updates to the NetFoundry platform to enhance features, security, and performance.<\/p>

Release Notes<\/strong>
Detailed information on new features, improvements, and bug fixes.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Customer Feedback Loop<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Feedback Mechanism<\/strong>
Opportunities for customers to provide feedback on the service and suggest improvements.<\/p>

Regular Surveys<\/strong>
Periodic surveys to gauge customer satisfaction and identify areas for enhancement.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/main>\n\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\"NetFoundry\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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How can we help you?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Check out our support site, knowledge base, and community.<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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\n\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tGet Support Now<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/main>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

NetFoundry NetFoundry Customer Success and Support Comprehensive Support and Expertise Focused on Launching Zero Trust Solutions. Get Support Now Downloads Customer Service and Tech Support Offerings 24\/7 Support AvailabilityRound-the-clock support to address any issues or questions that arise at any time. AccessibilityMultiple channels, including phone, email, and live chat. Dedicated Support Teams Account ManagersAssigned to […]<\/p>\n","protected":false},"author":81,"featured_media":37042,"parent":0,"menu_order":1050,"comment_status":"closed","ping_status":"closed","template":"","meta":{"content-type":"","footnotes":""},"class_list":["post-26045","page","type-page","status-publish","has-post-thumbnail","hentry"],"yoast_head":"\nCustomer Success & Support | NetFoundry\u00a0\u00a0<\/title>\n<meta name=\"description\" content=\"With comprehensive onboarding, consulting, proactive monitoring, and alerts, our dedicated support team works 24\/7 to provide complete expertise and support you need.\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/netfoundry.io\/support\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Support\" \/>\n<meta property=\"og:description\" content=\"With comprehensive onboarding, consulting, proactive monitoring, and alerts, our dedicated support team works 24\/7 to provide complete expertise and support you need.\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\" \/>\n<meta property=\"og:url\" content=\"https:\/\/netfoundry.io\/support\/\" \/>\n<meta property=\"og:site_name\" content=\"NetFoundry\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/netfoundry.io\" \/>\n<meta property=\"article:modified_time\" content=\"2024-09-18T03:40:19+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/netfoundry.io\/wp-content\/uploads\/2024\/08\/netfoundry-support-feature.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1536\" \/>\n\t<meta property=\"og:image:height\" content=\"804\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta 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